Make information available such that gaming machine users can educate
themselves on how to recognise the signs and symptoms of problem
gambling and how and where to seek assistance with their problem.
- Train and educate venue staff on responsible gaming service and how
to identify individuals with problem gaming signs or symptoms.
- Train staff to offer assistance to patrons displaying observable
signs of distress or seeking assistance.
- Expand behavioural characteristics of problem gamblers over time
based on independent and authoritative research.
- Appoint a gambling manager at each venue who is responsible for
co-ordinating all harm minimisation policies. The gambling manager
will be the venue contact point for problem gaming support services.
- Staff training programmes will be continuously reviewed and updated.
- Facilitate the provision of referral support to patrons who may have
a problem with their gambling.
- Have a working relationship with treatment providers and work
proactively with these treatment organisations to provide services to
customers who have been identified as problem gamblers.
- Do not provide credit for gambling purposes.
- Monitor and assess current problem gaming policies and continually
improve those policies to develop further patron protection measures
and initiatives.
- Support objective on-going research.
- Provide readily accessible information about self exclusion
procedures.
- Encourage the use of self exclusion orders for persons trying to deal
with their addiction.
- Venue Managers will remove individuals when it is known they are in
breach of their exclusion order.
- Repeated breaches of a self exclusion order will result in venue
managers issuing trespass notices.
- Individuals breaching exclusion orders may be subject to a summary
conviction with a maximum fine of $500.00.
- The summary conviction penalty under the Trespass Act 1980 ( refusing
to leave the premises i.e. Trespass ) is a maximum fine of $1,000 and
or a maximum three month imprisonment.
- A venue manager who knowingly fails to issue an exclusion order to a
self identified problem gambler is liable on summary conviction to a
fine not exceeding $10,000
For Any Information Or Advice On Any Aspects Of Problem Gambling,
Please Contact : Woodland Centre Charitable Trust Inc.
- 0800-333-122
The Woodland Centre Charitable Trust has caring knowledgeable
counsellors who will provide information on available treatment and
support groups in your area New Zealand for both the gambler and
those affected by the gambler's problem.
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